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تقييم الخدمة

Application for complaint against the final results of inspection

The service of submitting application for complaint against the final results of inspection, in accordance with Article No. 117 of Resolution No. 770 of 2005 allows commercial customers to submit such application through portal of GOEIC and the service procedure is to be completed within one of GOEIC branches.

Service description

In order to save time and facilitate the course of procedures for commercial customers, this service allows them to submit application for complaint against the final results of inspection to GOEIC using the online portal and it aims to provide a mechanism for the process of submitting such application, which will save time spent on the service.

Providers of Service

Department of Industrial Commodities in the branch with informing the appeals committee at the headquarters of GOEIC at the airport

Place of Service

The Department of Industrial commodities at the various branches of GOEIC, at which the lot is received, with informing the Central Department at the headquarters of the GOEIC at the airport

Requirements of Service

·         The customer must have an active e-services account on the online portal.

·         The procedure must be completed within 15 days of the date submitting the application on the portal.

Required documents

·         A complete application for complaint against the final results of inspection at the branch provided and signed by the importer or his agent, with mentioning the reasons of submitting the application.

Procedures of Service

1.       Submitting the application for complaint against the final results of inspection within one week from the date of informing the importer with such results

2.      Approval of application by Department of Industrial commodities at the headquarters of GOEIC at the airport

3.      Informing the technical secretariat of Appeals Committee

4.      The Committee shall hold a meeting at GOEIC headquarters at the airport to consider the application

5.      Delivering results to the branch

Duration of Service

o    The application shall be submitted to Appeals Committee within 24 hours of filing the complaint in accordance with Article No. 117 of Ministerial Resolution No. 770/2005.

Required Fees

o    Fees to be determined by the branch (payment of a cash deposit of five L.E. which is refundable if the complaint is accepted).

Publish Date 17/05/2017 12:57 PM
Last Update 19/10/2017 12:06 PM
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